Privacy & Data Protection

Your Privacy Matters

At Royal Moss Hotel, we are committed to protecting your personal information and ensuring transparent data practices.

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Policy Sections

Last Updated

January 10, 2026

Introduction & Overview

Welcome to Royal Moss Hotel's Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking services.

We are committed to protecting your personal data and respecting your privacy rights. This policy complies with applicable data protection laws and regulations.

Purpose: To ensure transparent data handling practices and protect your personal information throughout your interaction with Royal Moss Hotel.

Information We Collect

Personal Information

  • Full name and contact details
  • Email address and phone number
  • Account login credentials (when applicable)
  • Billing and mailing address

Booking Information

  • Check-in and check-out dates
  • Room type and preferences
  • Number of guests and ages
  • Special requests and requirements

Payment Details

  • Credit/debit card information (processed securely)
  • Billing address and transaction history
  • Payment confirmation records

Automatically Collected Information

When you visit our website, we may automatically collect:

  • • IP address and device type
  • • Browser type and operating system
  • • Website usage data and analytics
  • • Cookie information (see Cookies section)

How We Use Your Information

Booking Processing

To process reservations, payments, and manage your stay

Communication

To send booking confirmations, updates, and notifications

Personalized Service

To provide tailored services and special offers

Website Improvement

To enhance website functionality and user experience

We also use your information to comply with legal obligations, prevent fraud, and ensure the security of our services.

Information Sharing

We may share your information in the following circumstances:

  • Hotel Staff: With our team members to manage your booking and provide service during your stay
  • Payment Processors: With secure payment gateways to process transactions (e.g., Stripe, PayPal)
  • Service Providers: With trusted partners for email notifications, analytics, and website maintenance
  • Legal Requirements: When required by law or to protect our legal rights

Important Assurance

We do not sell, trade, or rent your personal information to unrelated third parties for marketing purposes.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Essential

Required for website functionality

Functional

Remember preferences and settings

Analytical

Analyze website traffic and usage

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

Data Security

Security Measures

  • SSL encryption for all online transactions
  • Secure payment processing systems
  • Regular security audits and updates
  • Limited access to personal data

Important Notice

While we implement industry-standard security measures, no electronic transmission or storage system is 100% secure. We encourage you to protect your account credentials and notify us immediately of any suspicious activity.

Your Privacy Rights

You have the following rights regarding your personal data:

Access your personal data
Correct inaccurate information
Request deletion of your data
Object to data processing
Withdraw consent
Data portability
Opt-out of marketing
Lodge a complaint

To exercise any of these rights, please contact our privacy team using the information in the "Contact Us" section.

Data Retention

We retain your personal data only for as long as necessary:

Booking Information

Retained for 7 years for tax and legal compliance

Account Data

Retained while your account is active + 2 years after closure

Marketing Preferences

Retained until you opt-out or request deletion

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

Changes to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements.

Notification of Changes

  • • Updated policy posted on this page
  • • "Last Updated" date revised
  • • Email notification for significant changes
  • • Notice on website for minor updates

We encourage you to review this policy periodically to stay informed about how we protect your information.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.